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FAQs

General

General articles to help you get the most out of Ride!

The Ride Mobile App for iPhone is available as a FREE download at the Apple App Store, click here. If you are an Android user, join our waiting list here  to be one of the first to use it!

Download the Ride Mobile App from the Apple App Store (click here), select the best data plan for you and create an account, purchase a plan, install the eSIM, and activate your plan when needed. 

Yes, you can make and receive voice calls on several popular apps, including WhatsApp, Facetime, Facebook Messenger, WeChat, Viber, Skype, Google Voice, Telegram, Signal, and Session, as well as conference call services like Zoom, Meet, Teams, and others.

If there is a usable cellular signal, yes, Ride Mobile is available in your area! With your Primary Carrier and Ride, you will have the best coverage available in the U.S. 

The smallest data plan starts at $8 USD for 1GB; we also have medium, large, and extra-large plans to better suit your needs. There are no activation or set-up charges, and no special equipment is required. Simply download the FREE Ride Mobile App here

The smallest data plan starts at $8 USD for 1GB; we also have medium, large, and extra-large plans to better suit your needs. There are no activation or set-up charges, and no special equipment is required. Simply download the FREE Ride Mobile App here.

No additional equipment, cables, or other hardware is required. All you need is a compatible unlocked iPhone. See a list of compatible devices here. [agregar link a esa FAQ: https://ridemobile.zohodesk.com/portal/en/kb/articles/what-esim-enabled-devices-does-ride-mobile-support]

We will get you set up with a new eSIM so you can continue to enjoy Ride Mobile’s extended coverage. Remember – your phone needs to be Carrier Unlocked – please confirm this in Settings > General > About > Carrier Lock = No SIM restrictions. 
 
Please send an email to support@ridemobile.com letting us know you have a new phone and if it’s an iPhone 15. 
 
We will work on our side to make the changes needed in our systems and send you an email when the work is complete (check your spam occasionally, or better yet, put RideMobile.com in your address book). This email will contain a promo code for you to use to get your new eSIM.
 
Go into your Ride Mobile account and purchase a new plan using the promo code provided. You will receive a new eSIM to install onto your new iPhone.
 
If you have an iPhone 15, we will provide streamlined instructions on how to load the eSIM.
 
Ensure your new iPhone settings are correct (Data Roaming and Data Switching on), activate in the Ride Mobile App – and you’re set!

Yes, Ride Mobile is encrypted and secure.

When you have Ride Mobile, you benefit from your Primary Carrier’s network plus all the other carriers in the U.S., so you have coverage in more places than anyone who relies on one carrier.

Please reach out by calling 1-415-952-7433 – if we are busy – please leave a message and we will get back to you as soon as we can. You can also email us at support@ridemobile.com – and #same.  We will get back to you as soon as we can.
If you see a little chat icon on the bottom of this page – It’s a Real Person – so feel free to chat us up!

FAQ

Frequently Asked Questions are answered here!

Ride Mobile currently supports these iPhone models with an iOS of 15.7.2 or above.  Please note that carrier and country specific exceptions may apply.

APPLE

  • iPhone 15 – all models
  • iPhone 14 – all models
  • iPhone 13 – all models
  • iPhone 12 – all models
  • iPhone 11 – all models
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020)
  • iPhone SE (2022)
 

Ride Mobile works on all unlocked iPhones made in the last five years, from the iPhone XS, iPhone XS Max, iPhone XR, iPhone 11 to the latest iPhone, running iOS Version 15.7.2 or higher.

To see if your iPhone meets these requirements, go to: 

Settings > General > About – iOS Version

 

Settings > General > About — Model Name

Note that country and carrier restrictions may apply.

When you have an active plan on your account, Ride Mobile should always be enabled to connect you to data service when you lose coverage from your Primary Carrier or when roaming internationally.

 

It is important to check if your “Cellular Data Switching” is enabled for this service to work within the U.S.
If you are not sure go to: Settings > Cellular/Mobile Data > Cellular/Mobile Data. Confirm Cellular Data Switching is ON. 

 

 

Please note that when you travel internationally, Cellular Data Switching should be disabled. If you don’t do this, you will incur costly roaming charges from your Primary Carrier.

 

 

Look at your signal strength bars.  If you see two rows then Ride Mobile is activated on your phone. 

If you are still unsure, go to the My Plan page in the Ride Mobile App and confirm that your plan is activated. Then check: Settings > Cellular/Mobile > Cellular Plans, and ensure your primary eSIM is selected to be your primary eSIM for data.  Ride Mobile will work when your primary carrier is unavailable,
 

Ensure data roaming is enabled on the eSIM [Settings > Cellular/Mobile data]. 

Troubleshooting

Find answers to common issues here

If you accidentally deleted your Ride Mobile eSIM and need to reinstall it on the Same Device – we can help.  Please reach out to us at support@ridemobile.com and we can help you reload it. 
It is not possible to load an eSIM on a different device.

To get a more detailed usage history, you can contact our support team at support@ridemobile.com and we will review your usage and provide more helpful detail. Some apps, especially social media, consume data in the background. We can help you change settings to better manage data consumption.

Confirm the following, then try to scan the QR code again:

  • Make sure you haven’t previously installed the QR code on a different device

  • Confirm you have a strong Wi-Fi or mobile data connection

  • Double check that your iPhone is unlocked. See “How Do I Know If My iPhone is Unlocked?

 

You can also manually install the eSIM on your iPhone.

On your iPhone:
  1. Go to Settings > Cellular/Mobile > Add Cellular/Mobile Plan
  2. Select Enter Details Manually
  3. Enter the details available in the Ride Mobile App (toggle to the right for Manual Installation)
    1. SM-DP+ Address
    2. Activation Code
    3. Confirmation Code (leave blank)
  4. Hit Next

Continue with Installation Steps.

 

If you are having problems scanning the QR code or manually installing the eSIM, please contact us via email at support@ridemobile.com

If you are having trouble connecting your eSIM after installing it on your iPhone, check the following: 

  • Confirm Data Roaming is ON: Settings > Cellular/Mobile data (see video below)
  • Confirm Cellular Data Switching is ON: Settings > Cellular/Mobile data > Cellular/Mobile data
  • Toggle Airplane Mode from ON to OFF and back ON to test service or to scan again for available networks.

Confirm that your Ride Mobile eSIM is activated. If you see the double stacked signal strength bars that look like this    Ride Mobile is active on your iPhone. You can also go to the Ride App “My Plan” or “Manage Plans” to confirm that your plan is ACTIVE.

 

If you are having trouble connecting your eSIM after properly installing and activating it on your iPhone, please check that:

  1. Your eSIM is set to “ON” under Settings > Cellular/Mobile Plans section
  2. Your “Data Roaming” is enabled for your Ride Mobile eSIM under Settings > Cellular/Mobile Plans. Click on your eSIM – toggle Data Roaming button to the right to Green
  3. Your “Cellular Data Switching” is “ON”.  Go to Settings > Cellular/Mobile Data > Allow Cellular Data Switching. Toggle “Cellular Data Switching” button to the right

 

You can test your connection by toggling Airplane Mode to OFF and then ON to cause the eSIM to scan for available networks.

 

 

Also check to make sure you are in an area with cellular coverage. Ride Mobile connects to most available cellular networks. You may be in an area where there is no available network.

Ride does not “throttle” or slow network speeds. Your data connection speed is based on your device, network technology of the available carrier, and signal strength where you are connecting. Network data speed and performance may also be affected by device configuration and capabilities, network traffic, location, signal strength and signal obstruction. The best thing to do is close any apps that might be running data in the background and toggle Airplane Mode off and then back on to rescan available networks.

Recent Articles

General articles to help you get the most out of Ride!

Congratulations on your new iPhone!
 
We will get you set up with a new eSIM and you can continue to enjoy Ride Mobile’s extended coverage.
 
Remember – your phone needs to be Carrier Unlocked – please confirm this in Settings > General > About > Carrier Lock = No SIM restrictions. 
 
Please send an email to support@ridemobile.com letting us know you have a new phone and if it’s an iPhone 15. 
We will work on our side to make the changes needed in our systems.  
You will receive an email letting you know when the work is complete (check your spam occasionally or better yet, put RideMobile.com in your address book).
      This email will contain a promo code for you to use.
Go into your Ride Mobile account – purchase a new plan using the promo code provided.
      You will receive a new eSIM to load onto your new phone.
      If you have an iPhone15 will provide streamlined instructions on how to load the eSIM.
Ensure your new iPhone settings are correct, activate in the Ride Mobile App – and you’re set!
As of June 1, 2023
5 Ride Miles is equivalent to $0.50 towards In-App Purchases.
20 Ride Miles is equivalent to $2.00 – and so on and so forth!

Use your Ride Miles towards the purchase of a new data plan.  It’s easy to see and use when you purchase a new plan or renew an existing 

– The sky is the limit – the more you refer – the more Ride Miles you earn – and remember – they earn Miles too. Win-Win.  You can always access the total of your Ride Miles in the “Refer & Ride” section of the app.

Your Ride Miles are available to you as long as you have an active Ride Mobile account.

Popular Articles

General articles to help you get the most out of Ride!

Ride Mobile works on all unlocked iPhones made in the last five years, from the iPhone XS, iPhone XS Max, iPhone XR, iPhone 11 to the latest iPhone, running iOS Version 15.7.2 or higher.

To see if your iPhone meets these requirements, go to: 

Settings > General > About – iOS Version

 

Settings > General > About — Model Name

Note that country and carrier restrictions may apply.

Log into your Account on the Ride Mobile App and go to your “My Plan” page. You will see how much data you have used to date compared to your total plan size. Ride will also contact you by email when you are running low.

To ensure you never run low on data, select “Auto Refill” for your plan.

Follow these steps:

  1. Go to Settings > General > About
  2. Scroll down to view the “Carrier Lock” section
  3. Your phone is unlocked if you see: “No SIM restrictions”

If there is any other message in the “Carrier Lock” section or you receive an error message showing “you can only install connectivity services from another carrier/operator”, it means your iPhone is locked and you are not able to use a SIM or eSIM from Ride Mobile or any other carrier.  You need to contact your carrier to request an unlock. Only your carrier can unlock your iPhone. Usually, you can request an unlock on your carrier’s website. Check back with your carrier to see the status of your request as it may take a few days to complete.

If your device was just unlocked, your carrier may have disabled eSIM support for a period of time for security or other reasons.

Here are a few links that might help you determine if your device is unlocked

https://www.att.com/deviceunlock/

https://www.verizon.com/about/consumer-safety/device-unlocking-policy

https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device#heading3

https://www.uscellular.com/legal/mobile-wireless-device-unlocking

https://www.xfinity.com/support/articles/eligible-to-unlock-phone

https://macreports.com/how-to-know-if-an-iphone-is-unlocked-or-locked/

Once your iPhone is unlocked, return to the Ride Mobile App and shop for a plan.

When you have an active plan on your account, Ride Mobile should always be enabled to connect you to data service when you lose coverage from your Primary Carrier or when roaming internationally.

 

It is important to check if your “Cellular Data Switching” is enabled for this service to work within the U.S.
If you are not sure go to: Settings > Cellular/Mobile Data > Cellular/Mobile Data. Confirm Cellular Data Switching is ON. 

 

 

Please note that when you travel internationally, Cellular Data Switching should be disabled. If you don’t do this, you will incur costly roaming charges from your Primary Carrier.
If you accidentally deleted your Ride Mobile eSIM and need to reinstall it on the Same Device – we can help.  Please reach out to us at support@ridemobile.com and we can help you reload it. 
It is not possible to load an eSIM on a different device.

Still can’t find an answer?

Go to our Support Page or send us a ticket and we will get back to you.

How to Install

Let’s get started

ON YOUR MARK 🏁

In four simple steps, you’ll be ready to install your Ride Mobile eSIM.

Install eSIM and go to Settings

GET SET 🏁🏁

Now that you have your plan, install your eSIM in a location where you have strong Wi-Fi and make sure you have the right Settings.

This will take from 5-10 minutes. To install your eSIM you’ll be going to your Camera 📷, and your Settings ⚙️.

There are two options to install your eSIM: manually or with a QR Code. Choose the best one for you and follow the instructions (Data Roaming and Data Switching ON).

Option 1: Install eSIM with QR Code

Option 2: Install eSIM Manually

Enable Data Roaming

Enable Data Switching

Activate your Plan in your Ride Mobile App

GO 🏁🏁🏁

You are almost done! Go to your Ride Mobile App to activate your plan and start enjoying better coverage with Ride Mobile.

Select Ride Mobile when out of coverage

If you don’t have data service and there are other networks available, you can manually use Ride.

When your carrier coverage is available again, switch back. We want to ensure you optimize your spend while always having good coverage.

Switch to Ride Manually​

Switch back to your Carrier Manually

If you need any help, email us at support@ridemobile.com or call us 1-415-952-7433 – if we are busy – please leave a message and we will get back to you as soon as we can. If you see a little chat icon on the bottom of this page – It’s a Real Person – so feel free to chat us up!

Still can’t find an answer?

Send us a ticket and we will get back to you.