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Privacy Policy

Last Updated on October 14, 2022

Ride Mobile Inc. (“RIDE”) recognizes the importance of your privacy. This privacy policy explains how RIDE collects, uses, discloses, retains, and protects your personal information. RIDE may change this Privacy Policy from time to time, at its sole discretion, as discussed in section “11. Changes to This Policy” below. By registering an account or otherwise using or visiting any RIDE website, application, product, software, tool, data feed, and/or service (collectively the “Services”), you understand and agree to the terms of this Policy. Please read this Policy carefully.

If you have an unresolved privacy or data use concern that we have not addressed to your satisfaction, please contact us directly at support@ridemobile.com or find more information under section “8. How Does A User Change Or Update Information.”

1. What Information Do We Collect?

1.1. Personally Identifiable Information

We collect personally identifiable information when you specifically and knowingly provide it to us, for example when you create an account, sign up for our newsletter or chat, request more information on our Contact Us page, respond to a survey or questionnaire from us and provide personal information such as your email address, name, phone number or other information. Where applicable, personally identifiable information includes personal data as defined in applicable law.

This Privacy Policy does not apply to the privacy practices of third parties that we do not own or control, including but not limited to any third-party websites, services, applications, online resources to which this Site may link or otherwise reference (collectively “Third-Party Services” or “TPS”) that you may access through the Services. For example, if you use RIDE Services to access Facebook as a TPS, and you are agreeing to be bound by the Facebook Terms of ServicePrivacy Policy and API Services Terms of Service when engaging Facebook content and services through our Services. We take no responsibility for the content or privacy practices of any TPS. We encourage you to carefully review the privacy policies of any TPS you access.

We collect and use your personally identifiable information to provide the Services, operate and improve our Services, provide customer service, perform research and analysis aimed at improving our products, service and technology, and display or deliver content that is customized to your interests and preferences.

Personally identifiable information does not include information that has been anonymized so that it does not allow a third party to identify a specific individual. You may always choose not to provide personally identifiable information, but if you choose so, certain parts of the Services may not be available to you. If you have registered an account with us, you will have agreed to provide your personally identifiable information to access the services. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this policy, please do not use our Services.

1.2. Sensitive Personal Data

Subject to the following paragraph, we ask that you do not send us, and you do not disclose, any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

If you send or disclose any sensitive personal data to us when you submit information to the Services, you consent to our processing and use of such sensitive personal data in accordance with this Policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such content to us. Please note that even if any of this information is provided, we will not retain or store them anywhere on our side.

1.3. Non-Personally Identifiable Information

We may collect and aggregate non-personally identifiable information in other words, information which does not permit you to be identified or identifiable either by itself or in combination with other information available to a third party. This information may include the website that referred you to us, your IP address, browser type and language, hardware types, geographic location, and access times and durations. We also may collect navigational information, including information about the service content or pages you view, the links you click, and other actions taken in connection with the Service. We use this information to provide you with location-based notifications and to analyze usage patterns as part of making improvements to the Services.

1.4. Cookies, Pixels and Local Storage

We may collect information using cookies, which are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience when using the Services.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits any site or application that is part of the Services; and (2) third party cookies, which are served by service providers on sites or applications and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

2. Cookies We Use

2.1. Type of Cookies

The Services use the following types of cookies for the purposes set out below:

Strictly Necessary Cookies: These cookies are essential to provide you with services available through the Services and to enable you to use some of its features. For example, they allow you to log in to secure areas of the sites or applications and help the content of the pages you request load quickly. Without these cookies, the services that you have requested cannot be provided. We only use these cookies to provide you with those services.

Functionality Cookies: These cookies allow the Services to remember choices you make when you use a site or application, such as remembering your language preferences, remembering your login details, and remembering the changes you make to other parts of your account or preferences. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Services.

Performance Cookies: These cookies are used to collect information about traffic to the services and how Users use the Services. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to, the websites that referred them, the pages visited, what time of day they visited, whether they have visited before, and other similar information. RIDE uses this information to help operate the services more efficiently, to gather broad demographic information and to monitor the level of activity on our services.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how the services work. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html

You can prevent the use of Google Analytics relating to your use of the services by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB

Targeting Cookies / Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

2.2. Disabling Cookies

Google AdWords Conversion Tool : Privacy information of the provider (https://support.google.com/google-ads/answer/1722022?hl=en), Link to Opt-Out (https://goo.gl/ghZWnt).

2.3. Pixel Tags

We may also use pixel tags (which are also known as web beacons and clear GIFs) on the Services to track the actions of Users on our sites and applications. Unlike cookies, which are stored in the memory of your computer or mobile device by a website, pixel tags are embedded invisibly on web pages you visit. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the services, so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our Users’ personal data.

2.4. Do Not Track Signals

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to do not track signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

3. What Do We Do With The Information That We Collect?

3.1. Information That We Collect

Except as disclosed in this privacy policy, RIDE does not share your personal information with any outside parties.

RIDE will use the personally identifiable information directly provided by you solely for the purpose for which you have provided it, which may include:

  • to operate, maintain, and improve the Services;
  • to manage your account, including to communicate with you regarding your account;
  • to operate and administer any promotions you participate in on any site or application;
  • to respond to your comments and questions and to provide customer service;
  • to send information including technical notices, updates, security alerts, account updates, including refill and Auto Pay updates, support and administrative messages;
  • with your consent, to send you marketing emails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. We retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created. You may opt-out of receiving such information at any time: such marketing emails tell you how to opt-out. Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;
  • to process payments, you make via the Services; and 
  • as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety, or property, and/or that of you or others.

We may share this information with service providers who perform services on our behalf, such as those services listed above, or other services like processing information requests, displaying stored data you access, to assist us in marketing, to conduct audits, and so forth. Those companies will be permitted to obtain only the personal information they need to provide the service they provide, will be required to maintain the confidentiality of the information to our standards and requirements, and will be prohibited from using it for any other purpose.

We may also use information you provide to better serve you, and, if you have given your consent for us to do so, to send you email or text messages concerning offers from our partners and other third parties that we think may be of interest to you. If you do not wish to receive marketing emails, you may adjust your Personal Information Preferences as described below or follow the unsubscribe or stop instructions included within each communication. We use a third-party mail platform as our marketing automation platform. By submitting the information, you provide us, you acknowledge that the information will be transferred to the third-party mail platform for processing in accordance with their Privacy Policy and Terms.

We will only retain your personally identifiable information if reasonably required to provide you with the Services unless a longer retention period is required or permitted by law (for example, for regulatory purposes). Upon your request, RIDE will provide you with information about RIDE’s data and how it will be used. Should your data stored by RIDE be incorrect, RIDE will correct it. In this regard, you can write to RIDE at the address listed in Section 8: How Does A User Change Or Update Information? In addition, customers can request and view the data in their account that RIDE has stored about them and correct it if necessary.

You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) our collection of sensitive personal data; (iii) any new processing of your personal data that we may carry out beyond the original purpose. Please note that your use of some of the Services may be affective upon opt-out. You may also: (a) access the data we hold about you at any time via your account or by contacting us directly; (b) update or correct any inaccuracies in your personal data by contacting us; (c) in certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data. You may contact us at support@ridemobile.com anytime for any other questions you may have about your personally identifiable information and our use of it.

4. Disclosure

RIDE will not disclose any of your personally identifiable information except under one of the following circumstances:

  • we have your permission, including the permission granted by your acceptance of this Policy;
  • we determine in good faith that it is legally required to be disclosed by any relevant statute, regulation, ordinance, rule, administrative or court order, decree, or subpoena;
  • it is information that we determine must be disclosed to correct what we believe to be false or misleading information or to address activities that we believe to be manipulative, deceptive, or otherwise a violation of law;
  • where you are otherwise notified at the time we collect the data;
  • where we need to share your information to provide the product or service you have requested;
  • when such disclosure is made subject to confidentiality restrictions in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by RIDE. 

RIDE may share the non-personally identifiable information that RIDE gathers, in aggregate form only, with advertisers and other partners.

5. Children’s Policy

The RIDE Terms of Service provide that Customers must be (i) 18 or older, or (ii) possess legal parental or guardian consent for ordering and use of the Services. RIDE does not knowingly collect personally identifiable information from users under 13 years old. If we learn that we have collected any personal information from a User under the age of 13, we will attempt to identify and delete that information from our database.

6. California Subscriber Rights 

California Civil Code Section 1798 entitles California customers to request information concerning a business’s sharing of personal information to any third parties for the third parties’ direct marketing purposes. RIDE will not knowingly share your personal information with non-affiliated third parties for their direct marketing uses without your opt-in consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in Section 8 below. 

If you are a California customer, you have rights under the California Consumer Privacy Act of 2018 (the “CCPA”). A description of your rights and disclosures about how we process your personal information are below. 

The CCPA gives California residents certain rights regarding their data, including:

  • The right to know the categories of personal information we’ve collected and the categories of sources from which we got the information (see Section 3, What Do We Do With The Information That We Collect?)
  • The right to know the business purposes for sharing personal information (see Section 3, What Do We Do With The Information That We Collect?)
  • The right to know the categories of third parties with whom we’ve shared personal information (see Section 4: Disclosure)
  • The right to access the specific pieces of personal information we’ve collected and the right to delete your information (see Section 8: How Does a User Change or Update Information)

California residents also have the right to not be discriminated against if they exercise their rights under the CCPA.

Before we honor your rights to request information or delete information, we must verify you or your authorized agent’s identity. In certain cases, we may require you to provide additional information to verify your request.

RIDE does not sell your personal information, but we may disclose your personal information to service providers who support our operations to provide the Services.

7. International Usage

The Services are provided by RIDE and its wireless network providers and may be accessed in North America, Europe, UK and select countries throughout the world. For European Union data protection purposes, RIDE is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

We comply with the General Data Protection Regulation in the European Union:

  • A clear purpose: this Policy specifically informs our customers of the use RIDE will make of your personal data by collecting them.
  • Relevant data: RIDE only collect data that is strictly necessary for the RIDE Services or to enhance and improve the Ride Services.
  • The retention period: RIDE only keeps personal data for enough time to achieve its purpose; beyond that time, or upon expiration or termination of your account, the data must be deleted.
  • The rights of individuals: RIDE allows you to exercise your rights over personal data held by us: access, rectification, or deletion.

RIDE has also contracted with third party service providers to manage the logistics and customer support for an optimal 24/7 service. Some data needs to be disclosed and transferred to these third-party providers to ensure the fulfillment of the service. All third-party providers involved have been engaged under a binding confidentiality agreement and have limited access to RIDE’s database for the purposes of providing support.

8. How Does A User Change Or Update Information?

If you have any questions or concerns about this privacy policy or would like the personally identifiable information that you have provided to be removed from our files, please contact RIDE via email at support@ridemobile.com

9. Security and Encryption

RIDE follows generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage, is completely secure. Therefore, while we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security. Our service has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All service information is maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords. You are responsible to keep your password secure. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at support@ridemobile.com.

10. Changes to This Policy

We reserve the right to change the terms of this Privacy Policy at any time. When we make changes, we will revise the last updated date at the top of the Policy. If there are material changes to this statement or in how we will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this Policy whenever you visit one of our websites or applications.


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